Frequently asked questions
Common questions applicants may have before or after submitting a request.
Does submitting an application guarantee approval?
No. Requests are reviewed individually based on eligibility, documentation, urgency, and available support.
Who should apply?
Residents in cities within Cook County, Illinois who are experiencing an active household hardship and can provide details for review.
What should I do if I have a shutoff notice or urgent deadline?
Include the exact shutoff date, court date, or urgent deadline in your application and make sure all bill details are accurate.
Can I upload documents right now?
Yes. Use the Upload Documents page to send supporting records related to an existing application.
Can I check my application status online?
Yes, if you have been issued a reference number through the JIT-EX process.
Are there other public assistance programs I may qualify for?
Possibly. Depending on your situation, you may also wish to review Illinois utility bill assistance programs, Chicago utility relief options, or other public assistance resources.